People management.

The principles (work autonomy, knowing what you do matters, the importance of the first-line manager) are well documented, but they are frequently ignored in practice.

So what would happen if we could find a way of putting some of them into practice in a dedicated way?

This was the focus of an experiment carried out within the sales and service team at the Stockholm offices of the insurance company, If, the biggest non-life insurer in the Nordic countries.

Here’s the report of their experiment