Case Study:
Introducing Self Managed Teams Working

The Brief:

the Life and Pensions Services division within a leading insurance company were moving to Self-Managed Team working.
We undertook the design and development of a training programme to support this move.
Produced related training materials and delivered a series of face-to-face workshops.

Our Action

The programme was designed to balance the unique business and development needs of each Self-Managed Team.
Plus balance the requirement to develop common approaches across each department in line with the business strategy.

We achieved this balance by:

• Each Workshop used live data, issues and situations pertinent to each team
• Building delegates’ learning and acquisition of new skills around the resolution of these situations
• Providing individual and team coaching
  
  • As they completed team specific tasks related
    
    • Directly to planning,
    • Managing change,
    • Improving team performance,
    • Handling conflict,
    • Building effective team working
    • Monitoring results
• Constructing an action plan and a skills development agenda
  
  • to ensure ownership of continuing development
• Active involvement and participation of line managers at each step
  • To ensure alignment with the Human Resources Strategy
  • As well as the direction and priorities of the local business area
• Providing coaching and mentoring for newly appointed coaches
  
  • to ensure that the necessary support was available to teams
  • And as a follow-on beyond the completion of the formal workshops

The Results

• Over 500 staff and managers were trained and supported
•  78% teams reported significant improvements
  •  in individual and team productivity, quality and job satisfaction.